Conversational Support Funnel

The Proactive Support layer: help—before it's needed

Create an unmatched customer experience by proactively solving issues before they ever become issues—with Outbound Messages, Product Tours, and more.

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The Proactive Support layer: help—before it's needed

Hands-free proactive support

Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.

Nick Sayers, VP of Customer Success

How Intercom can help with proactive support

Outbound Messages

Use targeted messages to suggest quick tips or keep customers informed about scheduled outages.

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Product Tours

Take customers on an interactive tour of your product, point out what's new, and guide them through known pain points.

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Mobile Carousels

Connect with mobile users at every touchpoint, and resolve common questions right in your app—before they ever reach your team.

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Get inspired with the Conversational Support Funnel Starter Kit

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

You'll get:

A powerful framework to automatically resolve simple issues, freeing you up for complex ones

An interactive worksheet to provide fast, personal support

Proven tips to improve customer relationships and team morale